Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution - Paperback
by Harvard Business Review (Author)
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
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