{"product_id":"the-revelation-conversation-inspire-greater-employee-engagement-by-connecting-to-purpose-paperback","title":"The Revelation Conversation: Inspire Greater Employee Engagement by Connecting to Purpose - Paperback","description":"\u003cp\u003eby \u003cb\u003eSteve Curtin\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003eDiscover a breakthrough way to link employees' daily job duties to the organization's purpose, and watch employee engagement, productivity, and customer satisfaction soar!\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eNearly every organization has a mission, vision, or purpose statement that is displayed on its website or framed and mounted in the executive corridor. But it is largely unknown to employees and seemingly unrelated to their daily jobs.\u003cbr\u003e \u003cb\u003e\u003c\/b\u003e\u003cbr\u003eAs a result, while employees may possess the knowledge and skills to do their jobs, they are unaware of what bestselling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization's \u003ci\u003ereason for being\u003c\/i\u003e. They understand \u003ci\u003ewhat\u003c\/i\u003e to do and \u003ci\u003ehow\u003c\/i\u003e to do it, but not \u003ci\u003ewhy\u003c\/i\u003e they do it. \u003cp\u003e\u003c\/p\u003eCurtin offers a fresh tool to overcome this challenge. The Revelation Conversation is a one-on-one exchange where leaders and managers involve employees in the discovery of their total job role, connect job duties to job purpose, and inspire greater employee engagement. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional. \u003cp\u003e\u003c\/p\u003eThe book contains dozens of examples of how leading companies link their corporate ideals to employees' daily job responsibilities. By creating an environment for employees to do work that matters rather than simply check boxes and go through the motions, employers will reap the benefits of higher levels of employee engagement, productivity, and customer satisfaction.\u003cbr\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003cb\u003eSteve Curtin\u003c\/b\u003e is the author of the bestselling \u003ci\u003eDelight Your Customers\u003c\/i\u003e and is a globally known expert and speaker on customer service management and leadership. Curtin was rated fourth by Global Guru on its annual listing of the top thirty experts in the world on the topic of customer service. Before launching his company in 2007, he had a twenty-year career with Marriott International. His client list includes Carnival Cruise Line, NAPA Auto Parts, TJ Maxx, and HealthONE. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 176\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.6 x 8.9 x 5.9 IN\u003c\/div\u003e\u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 31, 2022\u003c\/div\u003e","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":52158871568615,"sku":"9781523000678","price":21.95,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0793\/8329\/8279\/files\/a4d550483c100c3ded7137ba987b28be.webp?v=1780529153","url":"https:\/\/skinnonsmooth.myshopify.com\/products\/the-revelation-conversation-inspire-greater-employee-engagement-by-connecting-to-purpose-paperback","provider":"SkinnOnSmooth","version":"1.0","type":"link"}